Case Studies

Modernization in Practice

Real projects. Real outcomes. A look at how we've helped state and local governments replace aging licensing systems with platforms built for the next generation of public service.

State Licensing Board

Statewide Professional Licensing Portal — Midwest State Board of Health

Replaced a 20-year-old mainframe-based licensing system serving 180,000 healthcare professionals with a modern, cloud-hosted portal — cutting renewal processing time from 14 days to under 24 hours.

14 months
180,000 licensed professionals
License renewal processing reduced from 14 days to under 24 hours
92% of renewals now completed online without staff intervention
Municipal Permitting

Unified Permitting Platform — Mid-Atlantic County Government

Consolidated seven separate permitting systems across building, zoning, fire, health, and business licensing into a single integrated platform — reducing permit issuance time by 65% and eliminating inter-department data silos.

18 months
12,000 permits issued annually
Average permit issuance time reduced from 23 days to 8 days
Inter-department data re-entry eliminated entirely
State Revenue Agency

Tax Licensing & Compliance System — Southeast State Department of Revenue

Modernized a fragmented tax licensing system covering 340,000 business registrations — integrating with federal IRS data feeds, automating compliance monitoring, and reducing delinquency rates by 31%.

22 months
340,000 business registrations
Tax delinquency rate reduced by 31% in the first year
Audit preparation time reduced from 3 weeks to 2 days
Public Safety Licensing

Security Contractor Licensing System — State Department of Public Safety

Built a new licensing and background check platform for 28,000 security contractors and firearms dealers — replacing a paper-based process with a fully digital workflow that cut approval times from 90 days to 12 days.

11 months
28,000 licensed contractors
License approval time reduced from 90 days to 12 days
Application backlog of 4,200 cases cleared within 60 days of launch
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Working on a Similar Challenge?

Every agency's situation is different, but the underlying problems — legacy systems, manual workflows, siloed data — are ones we've solved before. Let's talk about your specific needs.